Hajj and hospitality operations

Hajj & Hospitality

A platform offering that connects field teams, service providers and the operations room.

Overview

A common technical foundation with sector-specific journeys and operating rules. For Hajj and hospitality, ATAM proposes a platform that links field operations, accommodation, transport and assistance with contracts, resources, requests, incidents and costs.

Capabilities

Journeys and resources

Operational records, groups, accommodation, movements and staff assignments, with tailored views for field staff, centre managers and executives.

Mobile operations

Service requests, reports, attachments and status tracking, planned around connectivity conditions and information synchronisation.

Operations room

Situation dashboards, incidents, alerts and quality indicators, escalating to a named team and tracking each issue to resolution.

Management and intelligence

Contracts, purchasing and costs linked to ERP, with AI used to classify requests, assist teams and analyse recurring causes.

How ATAM supports the sector

ATAM designs the platform around your operating rules and connects it to the systems you already use.

  • Priority solutions: field operations, accommodation, transport and assistance.
  • Connected processes: contracts, resources, requests, incidents and costs.
  • Proposed delivery on the common technical foundation of ATAM Digital Backbone, with ERP and AI services connected to it.
  • Integration with institutional systems depends on available access, authorisations and interfaces.

Your next digital programme

A business workshop to define priorities, solution scope and measurable results.